We at Chaalak.store take great pride in providing our customers with high-quality products and exceptional customer service. We understand that there may be circumstances where you may want to cancel your order or return a product. We have outlined our cancellation and refund policy below for your reference:

Cancellation Policy:

If you wish to cancel an order, you can do so within 24 hours of placing the order. Please note that orders that have already been processed and shipped cannot be cancelled.

Refund Policy:

a. Damaged/Defective Products: If you receive a damaged or defective product, you must inform us within 48 hours of receiving the product. We will offer you a replacement or refund for the product. In such cases, we will bear the cost of return shipping.

b. Incorrect Product: If you receive an incorrect product, you must inform us within 48 hours of receiving the product. We will offer you a replacement or refund for the product. In such cases, we will bear the cost of return shipping.

c. Size Exchange: We understand that sometimes the size of the T-shirt may not be suitable for you. In such cases, we offer a size exchange within 7 days of receiving the product. The customer will bear the cost of return shipping.

d. Refunds for other reasons: If you are not satisfied with the product for reasons other than those mentioned above, you can return the product to us within 7 days of receiving it. The product must be in its original condition and packaging. In such cases, we will refund the cost of the product, minus the shipping charges.

Refund Process:

Once we receive the returned product with tags and in it’s original condition, we will inspect it and process the refund within 7-10 business days. The refund will be processed in the same form of payment used for the original transaction.

Note:

  • Customized orders cannot be returned or cancelled.
  • Shipping charges will not be refunded, except in cases where the product received is defective/damaged.
  • Refunds will not be provided for products that have been used or show signs of wear and tear.
  • We reserve the right to reject a return or refund request if the product is not returned in its original condition.

Contact Us:

If you have any questions about our cancellation and refund policy, please contact us at besmart@Chaalak.store.